At win988, we take the privacy and security of your personal information seriously. This Privacy Policy sets out clearly how win988 collects, uses, stores, processes, and where applicable shares your personal data when you register, play games, make transactions, or interact with any part of the win988 platform. We believe you have every right to know exactly what happens to your information — and that right starts here.
Six core commitments that define win988's approach to data protection for every Pakistani player
All data transmitted between your device and win988 servers travels through 256-bit SSL encryption — the same security standard used by HBL, Meezan Bank, and international financial institutions. Your login credentials, personal details, and transaction data are protected at every step.
win988 never stores your JazzCash, EasyPaisa, or card payment details on our own servers. All payment data is processed exclusively by certified PCI DSS compliant payment processors. Your PKR transaction history is maintained internally for account purposes only — not your raw payment credentials.
win988 collects only the personal information that is genuinely necessary to operate your account, process transactions, verify your identity for KYC compliance, and deliver the services you use. We do not harvest data speculatively or build commercial data profiles for sale to third parties.
win988 does not sell, rent, or commercially trade your personal information to any third party. Data shared with carefully selected service partners — such as payment processors and identity verification providers — is shared solely to deliver win988 services to you and is contractually restricted from further use.
You have the right to request access to the personal data win988 holds about you, correct inaccuracies, request deletion where applicable, and withdraw consent for non-essential data uses. All data rights requests submitted to win988 are acknowledged within 5 business days and acted upon within 30 days.
win988 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by international gaming license obligations and AML regulations. Account data is typically retained for the duration of your account plus 5 years, unless a longer retention period is legally required.
This Privacy Policy ("Policy") describes how win988 ("we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals ("you" or "the Player") who use the win988 platform accessible at win988.site, including all associated web pages, mobile-optimised interfaces, and digital services operated under the win988 brand.
win988 is committed to protecting your privacy and to handling your personal data in a transparent, responsible, and lawful manner. This Policy is designed to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the win988 platform. We have written this Policy in plain, accessible English so that Pakistani players across Karachi, Lahore, Faisalabad, Islamabad, and beyond can understand exactly how their data is handled — without needing a law degree to follow along.
By registering a win988 account or accessing any win988 service, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your information as described herein. If you do not agree to this Policy, please do not use the win988 platform.
This Policy should be read alongside the Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference and form the complete legal framework governing your use of the win988 platform.
win988 is a registered trade name operated by the win988 group of companies under an international gaming license. The win988 platform is operated and maintained by the data controller responsible for your personal information as described in this Policy. For the purposes of applicable data protection law, win988 acts as the data controller in respect of personal information collected from registered Players.
win988 processes personal data in accordance with the obligations imposed by our international gaming license, which includes data protection, anti-money laundering (AML), and know-your-customer (KYC) compliance requirements applicable to licensed online gaming operators.
Our designated data privacy contact may be reached at: support@win988.site — please use the subject line "Privacy Request" for all data protection enquiries.
win988 collects personal information through several channels: directly from you during registration and account usage, automatically through your use of the platform, and in limited circumstances from third-party verification providers. The following table summarises the categories of personal data we collect and the primary purpose for each:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national identity number, photograph | Account creation, KYC verification, age verification |
| Contact Data | Pakistani mobile number, email address | Account access, OTP delivery, support communications |
| Financial Data | PKR transaction history, deposit/withdrawal records, payment method type | Payment processing, AML compliance, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud prevention, performance optimisation |
| Usage Data | Games played, betting history, login timestamps, feature interactions | Service improvement, responsible gaming monitoring, personalisation |
| Communication Data | Support chat logs, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
| KYC Documentation | CNIC copies, utility bills, bank statements (for withdrawal verification) | Identity verification, AML compliance, regulatory obligation |
Payment Card Data: win988 does not collect or store full payment card numbers, CVV codes, or card authentication data on its own systems. All payment card data is processed exclusively by our PCI DSS Level 1 certified payment processing partners. win988 retains only a tokenised reference and the last four digits of any card used, solely for your reference in the Cashier section.
win988 uses your personal information for the following purposes:
win988 processes your personal data under the following legal bases, as applicable to each processing activity:
win988 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We share your data only in the following strictly limited circumstances:
Our Commitment: All third parties with whom win988 shares personal data are subject to binding contractual data protection obligations. win988 conducts due diligence on all data processing partners to ensure they maintain appropriate security and privacy standards before any data sharing arrangement commences.
The win988 platform uses cookies and similar tracking technologies to enable essential platform functionality, remember your preferences, and analyse how the platform is used so that we can continuously improve the experience for Pakistani players. Below is a summary of the categories of cookies we use:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential | Maintain your login session, remember your language and currency preferences, and enable basic platform security features | No — necessary for platform operation |
| Functional | Remember game settings, display preferences, and responsible gaming limit configurations across sessions | No — necessary for service quality |
| Analytical | Measure platform performance, page load times, and aggregate usage patterns to guide platform improvements | Yes — consent-based |
| Marketing | Track which promotions and features you engage with to personalise bonus offers and platform communications | Yes — consent-based |
You may manage your cookie preferences at any time by accessing the Cookie Settings option available in the win988 platform footer. Disabling non-essential cookies will not affect your ability to access your account, play games, or make transactions. Disabling essential cookies may prevent certain platform features from functioning correctly.
win988 implements a comprehensive range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. Our primary security measures include:
No Absolute Guarantee: While win988 implements robust security measures, no method of electronic data transmission or storage can be guaranteed to be completely secure against all threats. Players are encouraged to use strong, unique passwords and to enable 2FA on their win988 accounts. win988 will never ask for your password by email or live chat.
win988 retains personal data for no longer than is necessary to fulfil the purposes described in this Policy, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce agreements. The following general retention periods apply:
Where data must be retained beyond the periods above due to a regulatory investigation, legal proceeding, or unresolved dispute, win988 will retain the relevant data until the matter is conclusively resolved.
Subject to applicable data protection law and the terms of our gaming license, you have the following rights in respect of your personal data held by win988:
Request a copy of the personal data win988 holds about you
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where no legal basis for retention exists
Request that processing of your data be temporarily restricted in certain circumstances
Receive your data in a structured, machine-readable format
Object to processing based on legitimate interests, including direct marketing
To exercise any of the above rights, please contact win988 at support@win988.site with the subject line "Data Rights Request." We will acknowledge your request within 5 business days and fulfil it within 30 calendar days, unless an extension is required due to the complexity of the request, in which case we will notify you.
Please note that certain rights may be limited or unavailable where retaining or processing your data is necessary to comply with a legal obligation, to defend against a legal claim, or to fulfil our gaming license requirements.
The win988 platform is strictly intended for adults aged 21 years and above. win988 does not knowingly collect personal information from individuals under the age of 21 and takes active measures to prevent underage access to the platform, including mandatory age declaration at registration and identity-based age verification as part of the KYC process.
If win988 becomes aware or reasonably suspects that a registered account belongs to an individual under the age of 21, we will immediately suspend the account, investigate the registration, and permanently close the account if the suspicion is confirmed. All associated personal data collected in connection with an underage account will be handled in accordance with applicable child data protection requirements.
As an internationally licensed online gaming platform, win988 may transfer your personal data to, or process your data in, countries outside Pakistan. This may include the jurisdiction in which our gaming license is held and the countries where our technology infrastructure, payment partners, and service providers are located.
Where personal data is transferred internationally, win988 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy. These safeguards may include contractual data protection clauses, binding corporate rules, or adequacy decisions recognised under applicable data protection law.
If you have questions about the specific countries to which your data may be transferred, please contact us at support@win988.site with the subject line "Data Transfer Enquiry."
win988 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, our gaming license obligations, or the services we provide. The effective date at the top of this document will be updated whenever this Policy is revised.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify you by posting a prominent notice on the win988 platform and, where practicable, by sending an email notification to your registered address at least 14 calendar days before the changes take effect.
Your continued use of the win988 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to any material change, you must stop using the platform and may close your account by contacting our support team.
If you have any questions, concerns, or complaints about how win988 handles your personal data, or if you wish to exercise any of your data rights as described in Section 10 of this Policy, please contact us through the following channels:
If you are not satisfied with win988's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the regulator responsible for overseeing win988's gaming license, depending on the nature of your concern.
win988 takes all privacy-related complaints seriously and we are committed to resolving every concern fairly, promptly, and transparently. Our privacy team operates with complete independence from our commercial teams to ensure your data rights are protected without conflict of interest.
Three reasons Pakistani players trust win988 with their personal information
256-bit SSL encryption on all win988 data transmissions — the same security standard as HBL and Meezan Bank. Your Pakistani mobile number, CNIC, and PKR transaction data are all protected to financial-institution standards.
win988 has never sold and will never sell your personal information to third parties for commercial purposes. Data is shared only with licensed service partners strictly bound by contractual data protection obligations.
Request access to your win988 data, correct inaccuracies, or ask for deletion at any time — acknowledged in 5 business days, resolved in 30. No bureaucratic runaround, no evasion. Your rights, respected.
You know exactly how win988 handles your data. Now explore Pakistan's most trusted online casino — 1,200+ certified games, live cricket betting, and instant JazzCash deposits. 21+ only. Gamble responsibly.